Refund Policy

1. Booking payments

When you book a cleaning, you pay a deposit that reserves the booking and is applied toward your total. The remaining balance is due after the cleaning is completed.

Deposits are fully refundable if cancelled more than 24 hours before the appointment. Cancellations within 24 hours are non-refundable.

2. Full refunds

A full refund may be issued when:

• we cancel the booking and cannot reschedule within a reasonable time;
• Swift Cleaning cancels the booking;
• you are charged in error;
• the service was not provided at all due to a problem on our side.

3. Partial refunds

A partial refund may be issued when:

• part of the booked service could not be completed;
• the final service scope was materially different from what was booked;
• after reviewing the situation, we determine that a partial refund is reasonable.

4. No refunds

Refunds are generally not available when:

• you cancel outside the allowed cancellation terms;
• you cancel within 24 hours of the appointment;
• access to the property is not available at the scheduled time;
• the condition of the property differs significantly from the information, photos, or selections provided during booking, and this affects the service;
• the cleaning could not be completed because of safety concerns, hazardous conditions, pests, biohazards, utilities being unavailable, or similar issues outside our control;
• you change your mind after the service has been completed.

5. Pricing based on provided information

Our pricing is based on the information you provide, including room count, cleaning type, extras, notes, and any uploaded photos. If the actual condition of the home is materially different, we may refuse the service, adjust the scope, or offer rescheduling. Depending on the situation, a full refund, partial refund, or no refund may apply.

6. Service quality concerns

If you believe there was a problem with the cleaning, contact us within 24 hours and include a short description and, if possible, photos. We will review it and may offer a reasonable fix, which could include a partial refund, touch-up visit, credit, or another appropriate resolution.

7. Chargebacks

Before starting a chargeback with your card provider, please contact us so we can review the issue and try to resolve it directly.

8. Contact

For refund requests or billing concerns, email hello@swiftcleaning.cc.