Privacy Policy

1. Information we collect

We may collect:

• your name;
• phone number;
• email address;
• service address;
• booking details such as bedrooms, bathrooms, cleaning type, and extras;
• notes you provide;
• photos you upload;
• payment-related information handled through third-party payment providers;
• technical data such as browser type, device information, IP address, and basic usage information.

2. How we use information

We use personal information to:

• provide quotes and process bookings;
• communicate with you about your booking;
• review uploaded photos and notes to estimate the job and plan the visit;
• process payments;
• improve the website and service flow;
• prevent fraud, abuse, or misuse;
• comply with legal obligations.

3. Uploaded photos

If you upload photos, we use them to help estimate the scope of work, review booking details, support customer service, and keep service records. Please avoid uploading sensitive personal information that is not needed for the booking.

4. Payment processing

Payments may be processed by third-party providers such as Stripe. We do not typically store full card details on our own systems. Payment information is handled under the payment provider’s privacy practices.

5. Sharing of information

We may share information with:

• cleaners or service providers involved in fulfilling your booking;
• payment processors and technology vendors that support our business;
• legal or regulatory authorities where required by law;
• professional advisors or service providers where reasonably necessary for operating the business.

6. No sale of personal information

We do not sell your personal information.

7. Data retention

We keep personal information for as long as reasonably necessary for booking records, customer support, legal compliance, dispute handling, fraud prevention, and legitimate business purposes.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

9. Your choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational limits.

10. Cookies and analytics

We may use cookies or similar technologies for website functionality, performance monitoring, and basic analytics.

11. Third-party services

Our website may rely on third-party tools and services. Their handling of data may be governed by their own privacy policies.

12. Children

Our services are not directed to children, and we do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on the website.

14. Contact

For privacy questions or requests, email hello@swiftcleaning.cc.